1. Warranty policy

BACH HOA MOI TRUONG LLC would like to commit that all the equipment we provide is warranted within 1-12 months from the date both parties sign the equipment handover record.
Product warranty period is notified for each specific product
Customers are responsible for preserving documents proving that the product was purchased from the company and product warranty documents
The devices will be warranted according to the Manufacturer’s standards. During use, we are ready to implement the warranty policy according to customers’ requests.

2. Basic principles of customer service of BACH HOA MOI TRUONG LLC

Online technical consulting support for defective products

Warranty scope: The company warrants all of its products except in the following cases:

+ The product is exposed to special acids and chemicals;

+ The product is damaged due to user error or intentional third party error;

+ The customer arbitrarily modifies, installs more or removes the company’s original products;

+ In case of force majeure such as war or natural disasters

During the warranty period, if there is damage due to a manufacturing error, the company is responsible for handling it within 30 working days after receiving the customer’s notice and must immediately carry out repair work. , damage warranty.
For accessories that customers can replace themselves, BACH HOA MOI TRUONG LLC will send accessories to customers so they can replace them themselves.
In all warranty cases, customers need to provide video proving that our product is broken
Customers contact the technical department for warranty through the following channels: Phone number and zalo 0986814283. Email: quangdaicm1@gmail.com